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Returns & Exchanges

Return and Exchange Policies

Oak73 is committed to customer satisfaction. If you receive merchandise that you are unhappy with for any reason, simply return it to Oak73 within 30 days - in the condition you received it for a full refund. Merchandise must be returned in its original condition and with a valid invoice.

How To Return an Item
Oak73 offers fast and easy returns.

Please return items with our pre-addressed USPS Merchandise Return Service Label which we include on our website with your account and order info. When you use the USPS Merchandise Return Service Label, no postage is required and no waiting in line! Simply drop your package in any USPS postal mailbox or hand it off to your USPS postal carrier. We will automatically deduct the cost of return shipping of $9.95 from your refund or credit. Unfortunately we are unable to offer USPS Merchandise Return Service Label returns for packages shipped to Puerto Rico.

please use the mailing box you received your goods in for your return.
Simply cover up any existing mailing labels, affix the usps merchandise return service label and securely tape the box closed.
How To Exchange an Item

There is no charge to exchange items for a different size, however all exchanges are based on stock availability. Shipping is also free on the replacement item. Simply return your original order as above but also email, and specify your order number, the item(s) returned and the new size(s) you require.

Please note that we are only able to offer size exchanges.

If you wish to exchange your item for an alternative product or style, we suggest that you return your original order for a refund and purchase the new item separately.

Once we receive the original item(s) back in their proper condition we will promptly ship out the exchange (based on availability). If the item(s) are not available the exchange will be treated as a return and we will issue you a refund in accordance with the terms above.

Please email with any questions

Returns and Exchanges Shipping
Tracking a Return/Exchange

If you mailed your return using USPS Merchandise Return Service Label, click here to track your package. Please allow 24-72 hours after mailing your package to see tracking information

Processing Time for Returns/Exchanges
Please allow approximately two to three weeks for the shipping and processing of your return. Depending on your credit card company, it may take an additional two to ten business days after your credit is applied for it to post to your account.

Hawaii residents mailing returns using the USPS Merchandise Return Service Label should expect additional processing time of four to six weeks.

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